Heatwave Fireplaces

HeatwaveFireplaces.com Return Policy

We hope you will be completely happy with your purchase. If you find within 30 days of receipt of your product that you do not wish to keep it, you may return it unused by following our return procedure detailed below.

Shipping charges are not refundable unless the return is a result of our error. Return freight charges are the responsibility of the buyer.

ALL RETURNS MUST BE AUTHORIZED
Product that has been used may not be returned. A 15% restocking fee will be assessed on returned merchandise to compensate for repackaging, warehousing and administrative labor. The return procedure is listed below. For specific questions relating to returns or warranty, please contact Customer Service department toll-free at tel. 1-866-448-8231.

Step 1: Contact Customer Service department by phone or email to receive your Return Merchandise Authorization number (RMA#). The RMA# is necessary for all returns. Please indicate a reason for the return so we can better meet customer needs in the future.

Step 2: Note your RMA# on the packing slip and repack the item in the original packaging. Be sure to include your packing slip with the returned product.

Step 3: Include your RMA# on the outside of the box and ship the package back to us via common carrier. Please provide us with the tracking number for your shipment.

Step 4: We will contact you when the package has been received and inspected. Provided a satisfactory return, we will credit your account for the returned merchandise less A 15% restocking fee.